MyNoyes FAQs

You Have Questions, We Have Answers

Can I schedule an appointment on My Noyes HEALTH?

No. Not at this time.

Where does my health information in the Portal come from?

All of the information in the Portal comes from your Noyes Health Electronic Health Record. This ensures that you have access to the most accurate, up-to-date information possible.

How do I log into the Portal?

To log into the Portal, visit the MyNoyesHealth button on the top right of this website. Then, simply enter your user name and password.

Can my family access my Portal?

Yes, you can give family members, such as parents or healthcare proxies, access to your Portal. This needs to be done within your healthcare facility and requires consent from you and your family member(s).

Is my information safe?

Yes. Portal passwords are encrypted and URLs are re-written so that they cannot be copied and pasted. You and authorized family members are the only ones who can access your Portal. Also, a timeout feature protects your information if you leave the Portal page open.

What if I have technical problems or questions with the Portal?

  • There is a Contact Us section on the homepage of the Portal that allows you to submit any questions you have regarding the Portal.
  • Contact us by email at
  • Contact us by phone at 585-335-HELP (4357)
  • If you would like a PDF verion of our My Noyes HEALTH FAQs, please click here.
  • If you need assistance creating an account please click here to access a PDF of step-by-step instructions on how to create an account.


How the Portal Works for You

Available at Your Convenience

We understand that that your time is valuable. The Portal makes time-consuming tasks simple... a few clicks, and you’re done.

  Access complete health information online, versus over the phone or in person

  Pay your bills online


You Choose the When and Where

Access to the Portal is on your schedule, whether at home, on vacation, or at another medical office.

  Use the Portal from anywhere using a browser

  Access from your smartphone or tablet

  Manage information 24X7, without waiting


Keep the Most Important People in the Loop

You can connect with your providers and keep your family informed at the same time.

  Exchange your Patient Health Summary with other providers

  Give authorized family members access to your health information